What is the process of equipment repairs?

What is the process of equipment repairs?

Upon customer request, New Visions Medical Equipment will have a repair technician complete a thorough inspection to evaluate the repair(s) your equipment may need.  In addition to troubleshooting your original problem, the service tech will also assess your equipment for other potential trouble areas.  We call this a safety check.

Our technician may take pictures of your equipment or they may call the manufacturer regarding electrical problems or tech support needs.  The pictures are to ensure the right parts are ordered.  Calling the manufacturer is due to the complexity of the electrical systems and the sheer number of makes and models available, especially with power wheelchairs.  These calls assist us in making the correct determination when troubleshooting the many components of the electrical system.  In warranty situations, we may also be required to call the manufacturer in order to obtain warranty parts.



Depending on how you plan to pay for your repairs, some additional documents may be needed.  For customers paying for the repairs themselves, the process is quite a bit faster and much less hassle as we are not required to have medical documentation to proceed.  Frequently Medicare, Medicaid, and some insurance companies require prescriptions for the repairs and repair parts from you doctor.  However, it is important for you to know that physicians are very often overwhelmed with requests like this.  It can take several days to several weeks to get the information to us.  In addition, some payer sources may require that we submit a request for prior authorization and approval before we perform the repair.  That can add to the time it takes to process your repair as well.  It is also important to know if your current insurance provider paid for the equipment when you received it originally.  Frequently, insurance companies will not pay for any repairs to equipment if they did not approve and pay for the original equipment.  In addition, the provider performing the repairs must have medical documentation in their file justifying the medical need for the equipment as well as the repairs being done when billing insurance.  Therefore, it is typically easiest to go to the place where the equipment originally came from for any repairs needing done if you desire to bill insurance.  For cash paying customers, the process is a whole lot faster as we bypass all the documentation and authorization requirements required when billing insurance.


Ordering Parts

Once we have all the required documentation, we will order all parts required.  Shipping time will vary depending on the manufacturer’s location.  As the provider, we do stock some parts.  However, we simply cannot stock all parts for every make, model and year of wheelchair/equipment on the market.  On occasion, parts from multiple manufacturers are needed.  This can slow down the process as well.


Repair appointment

After the documentation and payer approval has been received and parts are ordered/received, we are ready to complete your repair.  Our customer service staff will contact you to arrange an appointment to have a technician complete the repair.  We will make every effort to give each client and repair the necessary amount of time.  Due to this fact, specific appointment times cannot always be given but you may request that we contact you when the technician is on their way.


In-Shop Repairs

On occasion, some repairs are too complicated or require special equipment and cannot be completed at your location.  In such case, it may be necessary to bring your equipment back to our shop for repair.  If you are looking to get your repair done quicker, coming to the shop rather than us going to you is generally faster as we can typically fit these appointments between other appointments.  We highly recommend you call the office to schedule an appointment when needing a repair performed even when coming to the shop to ensure a technician is available to help you solve your problem.  Whether repairs are performed at the shop or at your location, the documentation requirements do not change.


We will always be there for you, even after the sale.  Regardless of top-quality product selection, occasionally equipment may require maintenance or service due to the complex nature of it.  Don’t worry, New Visions’ certified technicians are trained to quickly diagnose and fix the problem with as little interruption in your routine as possible.

Guide for Individuals Troubled by Stairways

Guide for individuals troubled by stairways


New Visions often receives phone calls from customers questioning, “What is the cost of a stair lift?”  While it is our mission to be as honest and as forthright as possible with our customers, the actuality is there is no simple answer to this question.  Every individual’s needs are unique as is every stair lift application and there is no one-size-fits-all solution.


Straight stair lift models

Homes that have a straight staircase with approximately 12-14 steps are typically the least costly to install a stair lift in.  The cost for this type of application usually ranges from $2500 to $5000, but most often falls between $3000 and $4000 including professional installation and full service warranty.

straight stairlift

The rather large variation in price is due to the many models and options available to choose from.  One crucial factor in model selection is going to be the user’s body weight and whether a heavy duty unit is necessary or not.  Other influences on pricing will include added options such as power folding rails, upgraded footplates, seat selection, etc.   Prior to any stair lift selection, New Visions highly-trained professionals will conduct a free home evaluation to determine exactly what your individual needs are and what products will best serve you with absolutely no obligation to you.  Following the consultation, you will be provided a quote reflecting your exact costs to make an educated decision of how you wish to proceed.  Our goal is for you to be totally satisfied with your end result and provide you with the independence you desire in the home that you love.


This cost may sound shocking at first, but after comparing alternative solutions, the cost ends up being rather trivial.  Some stair lift alternatives include moving from your multi-story home into a one-level home, moving to an assisted living facility or possibly remodeling and/or adding on to your current home.  These are all things one should consider, but they all have considerable costs involved, and most likely a stair lift will be your least costly option of all of them.


  • Moving to a different home: In addition to the emotional aspect of leaving the place you love and call “home”, there are a lot of financial costs that many do not think of such as realtor fees, closing costs and actual moving expenses.  Furthermore, many face the problem of current furnishings not being appropriate for your new place.  These are all things you will want to consider before choosing this option.
  • Assisted Living Facility: One month’s stay in an assisted living facility will most likely cost you more than the one-time cost of the stair lift which can provide you access to your entire home for many years to come.
  • Remodeling/adding on to existing home: The costs involved with this will obviously depend on the extent of the project but will most certainly be much more than the cost of a stair lift.  However, if this is the option you choose, please be aware that New Visions offers this type of service as well and will provide a free home consultation at absolutely no cost to you.   We can manage your entire modification from start to finish to make this as easy on you as possible.


Stair Lifts for stairways with curves, turns or landings


Some homes do not have the traditional straight stairway and may involve curves, turns or perhaps even a landing.  Although a straight stair lift will not work in these settings, there are still options that will.  These applications require custom curved stair lift models and are literally customized to fit your homes’ unique setting and can accommodate almost any stair case.


Curved stairlift

As you can imagine, these models typically cost more than the straight stair lift models due to the customization required to make them fit and operate efficiently.  Prices for custom units can range drastically depending on the complexity of the staircase, but our experts will do an in-home evaluation and provide you an accurate quote without any commitment from you.


Even though a custom unit may cost more than a traditional unit, the majority of the time this is still a much more economical route than the alternatives and can provide you with peace of mind knowing that the stairs are no longer a safety concern.  Keep in mind, one fall could cost you much more!




Trying to save money by ordering online and installing the stair lift yourself?  We strongly discourage you from doing so.  Many online providers promise cheap prices and easy installation but when it comes to customer support after the sale, they are not there to help.  Stair lifts have many moving parts and are complex machines that are not a one-size-fits-all piece of equipment.  A professionally trained installer should do a home evaluation and take accurate measurements of your staircase to ensure the proper equipment is ordered.  Oftentimes, individuals are attracted to low prices and do not consider the consequences when the stair lift does not fit or operate correctly.  We field many phone calls from customers who experience these types of situations and contact us wanting us to “fix” the problem because the seller is of absolutely no help after the sale.  Unfortunately, due to liability issues as well as, in many cases, poor quality product selections, New Visions chooses not to get involved in these situations which leaves the customer “stuck” with equipment that doesn’t fit, is dysfunctional and even worse dangerous to the user.

Do it yourself

New Visions has trained professional installers who are knowledgeable on every unit we sell and will ensure appropriate stair lift selection as well as safe and proper installation.  We do not support do-it-yourself applications due to the complexity of the machine and the danger it could present if not installed properly.  Our customer’s safety is our top priority.  After the sale and installation is complete, we will thoroughly train the customer on proper use and answer any questions.  In addition, you can be rest assured knowing that New Visions is only a phone call away should any problems or concerns arise immediately or even years down the road and that you can count on us to be there for you.


Where to start?

 store Front

Think a stair lift might be right for you?  Contact our office to arrange a no-cost home evaluation with one of our experts.  We will discuss your unique needs to determine proper equipment selection and present you with all your options.  Our mission is to ensure you get exactly what you are looking for as we strive to be the West Central Ohio leader in the mobility and accessibility industry offering top-quality brands and exemplary customer service built on a passion to make people’s lives better every day.


Medicare Requirements for wheelchairs/power wheelchairs

What documentation is needed to get a wheelchair covered through Medicare?


Many are surprised when informed that a prescription for a wheelchair from their physician is not enough documentation to get Medicare to pay for this type of equipment.  So what is all needed?  Hopefully the following information will help.


First of all, Medicare will only pay for the least costly piece of equipment medically necessary to get you around inside your home.   For example, if a wheelchair is being requested, medical documentation will have to state why a cane or walker would not be sufficient to meet your mobility needs within the home.  If the equipment is only needed outside the home or in the community for traveling greater distances, Medicare does not consider that to be reasonable and necessary and would deny coverage.  If this is the case, you do, however, have the option to purchase such equipment yourself if you would prefer.


Clinical documentation is a key factor in getting Medicare to pay for the equipment necessary to allow you independence in your residence.  This is true for any medical device billed to Medicare but is critical when it comes to mobility devices such as wheelchairs and power wheelchairs.  Lack of thorough clinical documentation will result in authorization and claim denials and will translate into repeat office visits and ultimately delay the delivery of the equipment needed.


So where to start?  The first step in this process is to be seen for a face-to-face evaluation by your treating physician specifically for a wheelchair assessment.  The physician’s office notes must state this is the primary purpose of the visit as well as paint a very clear picture of your mobility deficits and determine what type of equipment will be considered medically necessary by Medicare.  Not sure how to determine what would be considered medically necessary and how to rule out least costly alternatives?  Let’s review what Medicare requires to be documented.



What mobility limitations significantly impair the client’s ability to perform their activities of daily living including toileting, feeding, dressing, grooming and bathing within their home?


A mobility limitation is anything that prevents someone from accomplishing their activities of daily living entirely, places them at an increased risk of injury, or prevents them from completing them within a reasonable timeframe.  These deficits will need to be described in great detail including any diagnoses responsible for them.  Medicare doesn’t assume anything and if it isn’t documented, “it doesn’t exist”.



Are there any other conditions that restrict the individual from completing their activities in the home setting safely?  Things that could fall under this are significant cognitive impairment or lack of good judgment and/or vision but certainly not limited to these.


If there are other limitations that do exist, evaluator will need to describe how these can be compensated for to improve the individual’s ability to use the assistive device while performing their daily activities in a safe manner.


For example, someone may not be able to propel themselves in a wheelchair but may have a caregiver available to them who is willing and able to push them to where they need to go.  Again, this must be documented and not inferred.



Medicare requires that documentation include information regarding if the individual or caregiver demonstrates the ability and willingness to use the equipment in a safe manner.  Considerations should include personal risk to the user as well as risk to others.  If records fail to contain this information or state that there is unwillingness on the part of the user or caregiver to use the equipment in a safe manner, even if the equipment is medically necessary, Medicare will still deny payment for such equipment.



The medical records must contain information as to why a less costly option such as a cane or walker will not sufficiently resolve the mobility deficits.  These items should be appropriately fitted to the client and trialed.  If either of these items is sufficient to allow the client to perform their activities of daily living within the home, then that item is what Medicare will pay for.  If these items do not allow the client to complete these activities safely or within a timely manner, it must be documented why this equipment would not be medically appropriate using objective measurements (i.e. strength, range of motion, etc.



The client’s home will need to be evaluated to ensure the proposed equipment will be operable within the home.  Documentation should include information stating whether the home supports the use of the equipment such as wide enough doorways and hallways and whether the bathroom is accessible while using the equipment.  Flooring surface is another thing to take into account, particularly when determining whether a client will be able to propel a manual wheelchair through the home.  Oftentimes carpeting with padding underneath proposes a problem for someone propelling a manual wheelchair and this needs to be considered as well.  Attention also needs to be given to whether the client will be able to enter and exit the home safely or if there needs to be some type of modification such as a ramp.  If there are areas of the home the client needs to access but are not accessible with the equipment, note should be made as to alternative options for the client.  It is important to realize that Medicare will deny coverage if there is not documentation stating that the home supports the equipment being provided.



Determination will need to be made as to whether or not the client has sufficient upper extremity function to propel a manual wheelchair throughout the home setting and allow them the ability to perform the activities of daily living during a typical day.


An optimally configured wheelchair (correct base, seating, weight and accessories) should be trialed in the client’s home to determine whether this is the appropriate equipment.  Deciding factors should include whether the client has appropriate strength, endurance, range of motion and coordination to propel the wheelchair.  Is there a deformity or absence of one or both upper extremities that creates a challenge to independently maneuver the equipment?  Is the client’s home designed to adequately access and maneuver in all areas necessary with surfaces compatible for wheelchair use?  Does the client have the ability to safely use the wheelchair?


If an optimally configured wheelchair is not medically appropriate, the documentation must state why in as much detail as possible using measurements and objective statements and not broad statements such as upper extremity weakness with no supporting findings.



If a cane, walker, rollator or optimally configured wheelchair is not enough to meet the client’s mobility requirements, the next step to consider is whether a scooter will assist with this.  Consideration will also need to be given to whether or not the client has sufficient strength and postural stability to operate a scooter.


A scooter is a 3-wheeled or 4-wheeled device operated with tiller steering instead of a joystick.  Medicare will require documentation as to if the client can safely transfer on and off the scooter and maintain stability and position to adequately operate the device.  In addition, note will need to be made regarding whether the client’s home allows for adequate access to maneuver the device throughout all areas and if not how this issue will be solved.  Furthermore, the client’s ability to safely use the scooter will need to be established and recorded.


If the client is not a good candidate for a scooter, records will need to state why the equipment is not appropriate in as much detail as possible including strength measurements, range of motion, home environment, etc.



If all the above least-costly items are considered and ruled out as being sufficient options for the client to meet their mobility needs within the home, Medicare will then consider coverage for a power wheelchair.  A power wheelchair is operated with a joystick or alternative device and can be maneuvered in much tighter spaces than a scooter.


A power wheelchair can be configured to accommodate the client’s medical limitations much better than a scooter including proper seat width and height to allow for safe transfers as well as numerous seating and positioning options.  The type of power wheelchair and options should directly correlate to the client’s functional impairments.  Medicare will only provide coverage for items that are justified medically as being necessary for the client to perform their activities of daily living within the home.


Again, the client’s home will need to be assessed to determine whether it allows adequate access to maneuver the power wheelchair and records must contain this information.  Mention will also need to be made to whether or not the client has the ability to operate the equipment safely.


If the client is unable to safely and/or independently use any of the above-mentioned equipment but has a caregiver who is willing and able to provide assistance, Medicare will consider coverage for the device but only if documented in medical notes.  Typically a manual wheelchair is appropriate in this type of situation, unless the caregiver has documented limitations that doesn’t provide adequate access for the client.  However, proper documentation is key in getting any type of mobility equipment covered by Medicare.  If medical records do not contain any of the supporting information, they will deny coverage for the equipment as they will not assume anything.  The more detailed information obtained from the physician/therapist, the better chance of Medicare allowing coverage for the equipment.


It is very important that the physician/therapist paint a very clear picture of the client’s function.  Medicare doesn’t know anything about the client and only sees the documentation.  Information provided must be supported with objective statements including measurements.  Medicare’s philosophy is if it is not documented, it isn’t an issue.  Every client is different and a diagnosis is not enough for reviewers to determine medical need.  Medicare is looking for justification of every mobility device as well as all accessories/options with any least-costly items ruled out.  They want to know what the client’s limitations are and how the equipment will improve the mobility concern.


Oftentimes a doctor will not provide enough information to support medical need and a physical or occupational therapist will be necessary to provide additional clinical data.  If this is the case, be sure the information provided by the physician does not conflict with anything documented by the therapist.  This will be a cause for a denial.  The therapist’s documentation will then need to be reviewed and concurred with by the physician or will not be recognized by Medicare.


Medicare’s requirements for providing funding for a wheelchair or power mobility device are complex, but if proper documentation is obtained which supports the medical need for the equipment, they will cover these devices.  However, as stated many times throughout this article, documentation is critical in this process.

May is National Mobility Awareness Month

May is National Mobility Awareness Month

National Mobility Awareness Month is an annual celebration each May in the United States and Canada. The awareness month encourages people with disabilities to embody the spirit of Life Moving Forward by raising awareness of the mobility solutions available in your community.

Millions of Americans are affected

According to the census bureau, about 56.7 million people reported some type of disability in 2010.  Of these individuals, approximately 30.6 million had difficulty walking or climbing stairs or used a wheelchair, cane, crutches or a walker.  In addition, roughly 9.4 million noninstitutionalized adults had difficulty with at least one activity of daily living.  These activities included getting around inside the home, bathing, dressing and eating.  Furthermore, approximately 5 million of them required some type of assistance with their daily activities.  These numbers are only expected to rise.

There are numerous reasons one might experience limited mobility including issues such as arthritis, stroke, pulmonary or neurological diseases, injury or trauma as well as many others.   Regardless of the cause, everyone seeks the same solution of how to keep moving.  Fortunately, New Visions Medical Equipment, Inc. focuses on improving the lives of those with disabilities because they deserve to live, and their disability shouldn’t be a sentence.



There are many assistive devices available to help and a host of solutions to fit the unique needs of each individual.

Canes:  A cane may be sufficient for individuals requiring just a little extra support with walking.  However, a quad cane provides added support with a larger and steadier base, but is also somewhat bulkier than a traditional cane.

Walkers: A walker works well for someone who depends more on the equipment for safety.  Both hands are utilized with a walker to offer more balance.  Wheels are optional and allow the walker to glide along rather than lifting the walker to progress forward.

Rollators:  A rollator is a walker with four wheels, a seat and handbrakes.  This piece can be utilized instead of a walker with wheels, but the seat is a great feature allowing the user a place to sit and rest when needed.  Most rollators come with some sort of basket for personal items.

Wheelchairs:  Wheelchairs are available in many different models with many different features; however, a standard wheelchair is similar to what you will see in retail stores, hospitals, etc. for public use. Generally the standard type of wheelchair is available in different widths and weight capacities to allow for the body habitus, but there isn’t a lot of adjustability beyond that.  These wheelchairs usually weigh somewhere around 40 pounds and can be burdensome to maneuver as well as transport.  However, these are typically the least costly.  They are a nice option for the individual who is not in the wheelchair all day long but rather uses it occasionally.  Of course, if the standard wheelchair is not for you, there are other possibilities such as transport wheelchairs, lightweight wheelchairs and ultra-lightweight wheelchairs.

Power Mobility Scooters:  If walking aids and manual wheelchairs are not sufficient to get you around, then the next step is a power mobility scooter.  Scooters are generally available in 3- or 4-wheel models.  They are operated utilizing both hands on a tiller to control steering as well as speed.  Scooters typically require a larger area to maneuver and many times are not the best option inside one’s home.  For this reason, most individuals choose such an item for outdoor use.  A nice feature of a scooter, though, is that many of them can be taken apart and transported in a vehicle much easier than a power wheelchair.

Power wheelchairs:  A power wheelchair is usually the best option for someone unable to propel themselves in a manual wheelchair throughout the home but who has the ability and cognition to operate a power wheelchair. One hand is utilized to control the speed and steering through the joystick.  The joystick can be mounted on the left or right side to better suit the operator’s needs.  Power wheelchairs will turn in a much tighter radius than a scooter, which makes it the better choice for most in-home users due to tight operating spaces.  However, this equipment is much heavier than a scooter and does not come apart to transport in one’s vehicle as easily.  As in manual wheelchairs, there are many models available ranging from basic to custom.



The vast majority of us know there are assistive devices available to help people safely ambulate such as canes and walkers.  Most people are also aware that there are wheelchairs, scooters and power wheelchairs for those that are no longer able to walk or can only walk for very short distances.  These are all items that are fairly accessible as long as you don’t need anything “special”.  However, many do not realize that there are often times when the “standard” equipment isn’t enough as these items are not a “one-size-fits-all item”.  What then?

New Visions Medical Equipment can provide you with whatever equipment it is you need, whether it is standard or custom.  The possibilities are endless, but our mission is to provide you with a device that will offer you the maximum comfort level and allow you the greatest amount of independence.

When is customized equipment necessary?

Any full-time wheelchair user, whether manual or power, would most likely benefit from some customized features to ensure proper fit as well as have accessories incorporated that will offer the greatest level of independence.  What does customization really mean?  In reality, it means a wheelchair built specially for you and your needs with things such as armrests that can be adjusted in height for user comfort and possibly aid in transfers, a proper seat width and depth to accommodate your body habitus, a proper seat cushion to prevent skin breakdown, a back cushion to provide optimal positioning, added lateral supports for better trunk support, or whatever it is you need to help you live life to the fullest.  The combinations are endless and these are just a few of the options available.  So if you spend much time in a wheelchair and it is not meeting your needs, a custom wheelchair might be your answer.



Of course, if you have restricted mobility, a device to get you from place to place may not be the only beneficial piece of equipment for you.  Following are some of the countless options available.

Lift chairs:  An ideal candidate for a lift chair is someone who may need help getting in and out of their chair on a daily basis whether due to aging, arthritis or a recent surgery that limits their mobility. And because lift chairs look and feel like regular chairs–but possess a safety mechanism that can allow them to raise or lower the chair in order to easily stand up or sit down–they provide a friendly way of regaining independence. Typically, those in need of a standard lift chair are not able to get in and out of a chair by themselves.  Lift chairs come in many sizes, models and colors to fit your home décor.

Stairlifts:  There’s no place that makes you more comfortable and secure than home. Stairs shouldn’t become an obstacle to that contentment. Stairlifts make it easy to once again enjoy your entire home. Whether you need a stairlift to reach an upstairs bedroom or downstairs laundry, a stairlift is a fast, easy solution.

Patient Lifts:  Patient lifts are designed to lift and transfer patients who are unable to do so on their own from one place to another using a sling. These medical devices are very beneficial in reducing risk of injury to patients and caregivers when properly used.  Lift types vary from portable hydraulic or electric to stationary ceiling lifts.

Automatic Door openers: If you’re struggling to get through doorways due to your limited mobility, it’s important to understand all the advantages that come with installing automatic door openers. Automatic door openers do come in multiple models and designs, but for the most part, they’re incredibly simple to use and maintain. They typically operate using either motion sensor technology or with a simple remote control or button.  Ultimately, approximately 6.8 million Americans use assistive devices to aid their mobility, and automatic door openers are just one device that makes lives easier every single day.



We all use the bathroom every day and most of us take this activity for granted and never stop to consider what risks this might present us with.  Statistics show the bathroom can be the most dangerous room in the home.  The Centers for Disease Control and Prevention relates approximately 235,000 people over the age of 15 visit emergency rooms each year because of injuries they suffered in the bathroom.  About 14 percent of these injuries result in hospitalization and roughly two-thirds of the injuries occur while bathing or showering.  Although the shower or bathtub may propose the biggest risk, there are many other safety concerns in the bathroom.  Many older adults have problems getting on and off the toilet, and this also leads to frequent falls.  There are many precautions we can take to avoid a mishap, but unfortunately many individuals don’t take these steps until it is too late.


Grab Bars:  Beyond helping to prevent a dangerous fall, grab bars can improve your stability in the bathroom. They can help you safely enter and exit the shower as well as the toilet and provide support for individuals who are not steady on their feet.

Elevated toilet seats:  It may not seem like much but a raised toilet seat is a huge quality of life investment for many individuals.  We able-bodied individuals take our mobility for granted.  Raised seats return independence for those less mobile.

Shower chairs:  Using a shower or bath chair helps to increase safety by decreasing the chance of you falling by providing a secure area in a slippery shower or bath. Shower Chairs and Bath chairs are especially useful for those that are in wheelchairs, the elderly, or anyone who finds excessive movement painful or difficult.

Barrier free showers:  For those who prefer to spend their 15 minutes of relaxation in a shower, a barrier free shower is a great alternative to a walk-in tub. The low barrier shower has an open side that is level to the floor, which eliminates the obstacle of stepping over a high shower wall and easily allows wheelchair accessibility.

Walk-in tubs:  When living a comfortable, stress free life is most important, it is essential to enhance the home with a walk-in tub. The stress relief from a walk-in tub will help strengthen the immune system, lower blood pressure, improve metabolism, manage diabetes and improve heart health.



Ramps:  Wheelchair ramps enable physically disabled as well as elderly people to enjoy complete freedom, as they allow users to move in and around the home safely and freely. It is a cost-effective and practical solution to enhance mobility. By installing a ramp, scooter and wheelchair users can access steps, doorways, sliding glass doors, showers or even raised landings easily.  The type of ramp most useful for you will depend on the application it is being used for and whether you are needing something portable or permanent.  New Visions can help you choose a ramp depending upon the structure of your home.  In order to comply with the handicap accessibility law, you will need one foot of ramp for every one inch of rise.

Vehicle lifts:  You’ve got places to go!  Scooter and power wheelchair lifts make it simple to take a mobility device with you.  Transport your scooter or wheelchair inside or outside your vehicle.  These lifts make it easy to keep you on the road.



It’s challenging to make sure you or your loved one has whatever is needed to ensure quality of life.  New Visions medical Equipment was established in 1998 to meet our daughter’s needs and help her live life to the fullest.  It’s been exciting and rewarding to help others accomplish the same.

New Visions is a nationally accredited HME company serving all ages and abilities with custom rehab solutions.  Our team offers a personal approach to truly finding the best solution for recuperation or for living an independent lifestyle.

Our company is a provider of all the different types of equipment mentioned above as well as much more.  If you know of anyone needing any type of assistive device, please contact our office at 419-678-4979.

How to choose a lift chair?

Lift chairs make standing and sitting much easier for people with limited mobility.  Lift chairs also ease the pressure placed on your joints during sitting and standing.  They can help ease the pain of sitting and standing for people who suffer from stiff joints or conditions like arthritis, severe back pain and other related conditions, especially models with therapeutic benefits like integrated massage and heat features.  Lift chairs are also a great option for seniors who need a little extra help getting up and down.

SIZE:  Power lift chairs come in numerous sizes to accommodate many different heights and weights.  Size and weight limits vary for each brand and model but typically range from petite/small to heavy duty/XXL with up to a 700 pound weight capacity.

POSITIONING:  Will you be sleeping in your power lift chair?  If so, you might wish to consider an infinite position chair, allowing you to adjust the chair into the most comfortable position.   This feature generally allows you to control the chair back separately from the foot of the chair providing you with endless positioning options.  Some chairs will also have features such as power pillows or power lumbar support to meet your comfort needs.

FABRICS AND COLORS:  Lift chairs generally are available in a large variety of fabrics and colors.  Some companies use fabrics that combine durability and comfort like polyester that come in various colors to match most décor styles.

SPACE LIMITATIONS:  You will need to make sure your power lift chair will fit in your room as most will need to sit away from the wall.  Many companies do offer lift chairs that are designed to be placed within 4-6 inches of a wall.  The base on normal lift chairs stays in one place when reclined; however, these “space saver” chairs glide forward as you recline and require less space behind them.

SERVICE AFTER THE SALE:  Your lift chair may need serviced over time due to not working as it once did.  You will want to consider this when purchasing a new lift chair as not all dealers offer this service and parts may not be available for all lift chair models from other suppliers.   Oftentimes, a hand control may go bad and can easily and economically be replaced if there are parts available.  New Visions Medical Equipment, Inc. services everything we sell.

BATTERY BACKUP:  Many lift chairs have a battery backup system incorporated.  This feature should be powerful enough to raise your chair at least once to allow you to get out of the chair should your power go out.

HEAT AND MASSAGE FUNCTIONS:  Power lift chair features vary from model to model and some will offer integrated heat and massage options with massagers for specific pressure points in your back and legs as well as heat for your lumbar area.

At New Visions, we strongly recommend that you try several different styles before deciding on a chair.  We have a large selection available in our showroom and would love to help you in your selection.


blue lift chair